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Re: Error : Unable to obtain hardware information for the selected machine -- Log : Cannot query source HW info: vmodl.fault.SystemError

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Your problem is:

2013-11-12T11:45:33.788+08:00 [10280 warning 'Default'] [,0] [NFC ERROR] NfcNewAuthdConnectionEx: Failed to connect to peer. Error: Host address lookup for server hksht1ap023.as.aecomnet.com failed: No such host is known

The host is not visible from the machine where Converter Server/Worker or Converter Agent are running.

HTH


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