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Error : Unable to obtain hardware information for the selected machine -- Log : Cannot query source HW info: vmodl.fault.SystemError

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Hi,

 

I'm being stuck in a project and desperate help needed after long time of searching here and on Google...

 

The Scenario

 

There are VMs on 2 x ESX 3.5 servers and 2 x Hyper-V servers to be migrated to 5 x new ESXi 5.5 servers.  But now the new servers are installed with ESXi 5.0 as I found that VMs from ESX3.5 probably cannot migrate to ESXi5.5 directly.  I installed vCenter Server 5.5 on a physical Windows 2012 server, and on the same machine I installed vCenter Converter Standalone 5.0 for the VM migration.  All ESX, ESXi and Hyper-V hosts are on the same network, with old hosts having storage on a Dell MD3000 and new ESXi hosts having storage on NetApp.  And plan to do in-place upgrade of ESXi 5.0 to ESXi 5.5 by Update Manager after all VM migrations successful.

 

Source - Hyper-V (Win 08 Server R2), ESX 3.5 Update 2

Destination - ESXi 5.0 cluster

vCenter Server - 5.5

Guest OSs : Windows 2003, Windows 2008

 

Requirements:

- move VMs from the source hosts to the destination cluster

     - VMs preferred to be migrated online (but offline still OK if it's the only option)

- shutdown source

       - bring up VMs on new hosts

 

The Issue


Using vCenter Converter Standalone 5.0, I can connect to the Hyper-V servers and the ESX 3.5 hosts and see the VM inventory.  However when try to choose the VM to convert, an error occured :

 

Error : Unable to obtain hardware information for the selected machine

(as shown in attached Pic 1.jpg)

 

And the conversion cannot proceed further.  I exported the diagnostics logs too and also attached in this thread.  There is an error of "Cannot query source HW info: vmodl.fault.SystemError" in the log.

 

- Anyone hitted this same issue before?

- Any idea on how to solve it?

- If not, then are there any other alternatives to migrate the VMs from Hyper-V/ ESX 3.5 to ESXi 5.5?

 

Thanks everyone!

Calvin


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