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Re: Linux conversion failed with error : attempt to contact Helper service timed out

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Hi,

 

I've been trying to convert this machine so many times since yesterday, at least 6 or 7 times...

When I tried this morning, the helper got another IP address (no lease for this address before the helper starts). Once again it failed with  error due to different thumbprint.

I tried to use a static IP adress and it failed too.

 

Something I didn't mentioned earlier. Converter and source machine are not on the same LAN. The helper is configured to be on the same LAN than the source.

So I opened the ports specified in this KB  between the LAN:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1010056

 

When I look at the logs on the firewall, there is nothing blocked between converter and source machine.

 

Any further idea ?

 

Regards,

Perrine

 

Ce message a été modifié par : Pouine Forgot to mention before posting : 1. I succeeded in converting Windows source that are on the same LAN than Linux source. 2. All my source machines are Xen Server VM. => Both Windows and Linux sources conversions works fine when they are on same LAN than converter.


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