To further Ivan's suggestion - some virtual peripherals can be pass through (i.e. mapped to a physical device) or e.g. mapped to a file; these include CD-ROMs, floppies, USBs, serial and parallel ports. In the case of Workstation they are pass through by default. This is not so in case of ESX (the reason being WS usually runs 1 VM, ESX usually runs many which may contend for its hardware devices; and, obviously, the ESX must have those devices physically). That's why he has suggested that you configure the device where the card is put to be pass through, plug in the card, and try the application again. I don't know the app, but it seems possible that it, or the browser, checks the environment before providing the cookie.
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