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Standalone Converter P to V job is hanging at 1%

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I'm doing a linux P to V conversion using the Stand Alone Converter Tool, V 5.5.

The process is stopped for 4 hours at 1% complete.   The last message in the log highlights is "Connecting to the Converter helper server on the destination virtual machine"

The helper server was given a static IP address in the job setup.

The helper machine is visible in vSphere web and is showing that is in the same network that we specified for the destination.

 

When I attempt to get log files by selecting the Task in SAC client and right-clicking, the "export logs" option is greyed out.   

 

Two questions.

1) How can I obtain more detailed logs?

2) What other troubleshooting steps can I take to resolve this issue

 

Thanks in Advance!

 

Dave


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