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Unable to obtain hardware information for the selected machine with vmware converter 5.5 (Failed to get capacity for \\.\PhysicalDrive0: error opening disk device: Unknown error 32 (0x20) (32))

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Hello

 

I'm trying to do a P2V with vmware converter standalone 5.5

 

The source is the same machine that hosts vmware converter 5.5

 

The operating system is W2003 which acts as domain controller

 

Vmware-converter is launched by the administrator account.

 

The error I can see from the vmware-converter.worker logs is:

 

2014-02-13T17:36:35.592+01:00 [04344 warning 'Default'] Failed to get capacity for \\.\PhysicalDrive0: error opening disk device: Unknown error 32 (0x20) (32)
2014-02-13T17:36:35.592+01:00 [04344 warning 'Default'] Skipping hard disk '\\.\PhysicalDrive0'
2014-02-13T17:36:35.592+01:00 [04344 warning 'Default'] Failed to get capacity for \\.\PhysicalDrive1: error opening disk device: Unknown error 32 (0x20) (32)
2014-02-13T17:36:35.592+01:00 [04344 warning 'Default'] Skipping hard disk '\\.\PhysicalDrive1'
2014-02-13T17:36:35.592+01:00 [04344 info 'Default'] Found volume with name "\\?\Volume{0395a0a1-8c42-11da-a7d7-806e6f6e6963}\"
2014-02-13T17:36:35.592+01:00 [04344 info 'Default'] Found volume with name "\\?\Volume{18297536-8c0b-11da-8528-0014852d7e43}\"
2014-02-13T17:36:35.592+01:00 [04344 info 'Default'] Found volume with name "\\?\Volume{caf5e9f8-4e6c-11dd-b440-0014852d7e43}\"
2014-02-13T17:36:35.592+01:00 [04344 info 'Default'] Found volume with name "\\?\Volume{2958b89a-b562-11dc-a508-806e6f6e6963}\"
2014-02-13T17:36:35.592+01:00 [04344 info 'Default'] Found volume with name "\\?\Volume{0395a09f-8c42-11da-a7d7-806e6f6e6963}\"
2014-02-13T17:36:35.592+01:00 [04344 info 'Default'] Found volume with name "\\?\Volume{0395a09e-8c42-11da-a7d7-806e6f6e6963}\"
2014-02-13T17:36:35.592+01:00 [04344 warning 'Default'] Failed to get capacity for \\.\PhysicalDrive0: error opening disk device: Unknown error 32 (0x20) (32)
2014-02-13T17:36:35.592+01:00 [04344 warning 'Default'] Skipping hard disk '\\.\PhysicalDrive0'
2014-02-13T17:36:35.592+01:00 [04344 warning 'Default'] Failed to get capacity for \\.\PhysicalDrive0: error opening disk device: Unknown error 32 (0x20) (32)
2014-02-13T17:36:35.592+01:00 [04344 warning 'Default'] Skipping hard disk '\\.\PhysicalDrive0'
2014-02-13T17:36:35.592+01:00 [04344 warning 'Default'] Failed to get capacity for \\.\PhysicalDrive1: error opening disk device: Unknown error 32 (0x20) (32)
2014-02-13T17:36:35.592+01:00 [04344 warning 'Default'] Skipping hard disk '\\.\PhysicalDrive1'
2014-02-13T17:36:41.155+01:00 [04344 warning 'Default'] Warning: no attached disks were detected.
2014-02-13T17:36:41.155+01:00 [04344 error 'Default'] [LiveWindowsComputer] Unable to find any disks attached to the computer.
2014-02-13T17:36:41.170+01:00 [04344 info 'Default'] Scheduled timer canceled, StopKeepAlive succeeds
2014-02-13T17:36:41.170+01:00 [04344 error 'Default'] Unknown exception while invoking VMOMI method queryComputerInfo
2014-02-13T17:36:50.358+01:00 [05648 warning 'Default'] Failed to get capacity for \\.\PhysicalDrive0: error opening disk device: Unknown error 32 (0x20) (32)
2014-02-13T17:36:50.358+01:00 [05648 warning 'Default'] Skipping hard disk '\\.\PhysicalDrive0'
2014-02-13T17:36:50.358+01:00 [05648 warning 'Default'] Failed to get capacity for \\.\PhysicalDrive1: error opening disk device: Unknown error 32 (0x20) (32)
2014-02-13T17:36:50.358+01:00 [05648 warning 'Default'] Skipping hard disk '\\.\PhysicalDrive1'
2014-02-13T17:36:50.389+01:00 [05648 info 'Default'] Found volume with name "\\?\Volume{0395a0a1-8c42-11da-a7d7-806e6f6e6963}\"
2014-02-13T17:36:50.389+01:00 [05648 info 'Default'] Found volume with name "\\?\Volume{18297536-8c0b-11da-8528-0014852d7e43}\"
2014-02-13T17:36:50.389+01:00 [05648 info 'Default'] Found volume with name "\\?\Volume{caf5e9f8-4e6c-11dd-b440-0014852d7e43}\"
2014-02-13T17:36:50.389+01:00 [05648 info 'Default'] Found volume with name "\\?\Volume{2958b89a-b562-11dc-a508-806e6f6e6963}\"
2014-02-13T17:36:50.389+01:00 [05648 info 'Default'] Found volume with name "\\?\Volume{0395a09f-8c42-11da-a7d7-806e6f6e6963}\"
2014-02-13T17:36:50.389+01:00 [05648 info 'Default'] Found volume with name "\\?\Volume{0395a09e-8c42-11da-a7d7-806e6f6e6963}\"
2014-02-13T17:36:50.421+01:00 [05648 warning 'Default'] Failed to get capacity for \\.\PhysicalDrive0: error opening disk device: Unknown error 32 (0x20) (32)
2014-02-13T17:36:50.421+01:00 [05648 warning 'Default'] Skipping hard disk '\\.\PhysicalDrive0'
2014-02-13T17:36:50.452+01:00 [05648 warning 'Default'] Failed to get capacity for \\.\PhysicalDrive0: error opening disk device: Unknown error 32 (0x20) (32)
2014-02-13T17:36:50.452+01:00 [05648 warning 'Default'] Skipping hard disk '\\.\PhysicalDrive0'
2014-02-13T17:36:50.499+01:00 [05648 warning 'Default'] Failed to get capacity for \\.\PhysicalDrive1: error opening disk device: Unknown error 32 (0x20) (32)
2014-02-13T17:36:50.499+01:00 [05648 warning 'Default'] Skipping hard disk '\\.\PhysicalDrive1'
2014-02-13T17:36:56.155+01:00 [05648 warning 'Default'] Warning: no attached disks were detected.
2014-02-13T17:36:56.155+01:00 [05648 error 'Default'] [LiveWindowsComputer] Unable to find any disks attached to the computer.
2014-02-13T17:36:56.155+01:00 [05648 info 'Default'] Scheduled timer canceled, StopKeepAlive succeeds

 

 

This had happened before with another server (also W2003 DC) but which hardware was completely different; unfortunately I wasn't able to solve that time.

 

Any help or hints would be appreciated, thanks in advance


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