I also posted on the Symantec Forum and was asked to update to SSR 2013 SP1. I did this and created a new image - the same problem... simply a white cursor appears on the black console window - nothing more.
I then did another SSR backup, however, this time I left out the hidden Dell partitions - just backed up C:, D: & E:. Now, when I try to load the image in vmware converter, I get the error fault.ImportSourceFault.summary.
Any ideas?