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Re: Unable to convert local machine: "Unable to obtain hardware information for the selected machine" - please help!

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Hello

 

The error from the log is:

Failed to get capacity for \\.\PhysicalDrive0: error opening disk device: Unknown error 32 (0x20) (32)

32 is Windows error meaning "The process cannot access the file because it is being used by another process."

I'd suggest you enable the built-in 'Administrator' account and test with it (and still run GUI as administrator).

Another possible reason could be some special software that takes exclusive access of the disks/volumes. Since there is an HP recovery partition, there may be some special driver associated with it that you could try to stop.

 

HTH

Plamen


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