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Unable to convert local machine: "Unable to obtain hardware information for the selected machine" - please help!

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We are trying to virtualize a local machine running Windows 7 Professional. After a long time searching and trying everything we can think of we are at a loss.

 

The local machine is a physical machine running Windows 7 Professional. It is an Intel i5 from Dell with just one disk and one primary partition.

There are however three partions including SYSTEM and HP_RECOVERY (100MB NTFS SYSTEM, 915GB OS NTFS which is the primary boot disk, 16 GB NTFS HP_RECOVERY).

The user(s) are normally using a domain, if that is important.

 

We are using the VMWare vCenter Converter Standalone (we also tried it over the network, but now just local)

 

The source type is: "Powered-on machine"

The powered-on machine is: "This local machine"

The error message is: "Unable to obtain hardware information for the selected machine".

 

The VMWare-converter-server log warns about locals begin defined and results with an error: "Ufa.HTTPService"

The converter-gui log says: "Cannot query source HW info: vmodl.fault.systemError"

 

Please see the attached logs for more details.

 

Please give us some pointers because we are at a loss...


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